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| OpérateursHow many people can be answering chats | 3 | 3 | 10 | 30 |
| DomainesHow many domains you can use Sugester live chat under | 1 | 1 | 5 | 10 |
| WidgetsHow many widgets (with unique tokens) can be associated with your account | 1 | 1 | 5 | 10 |
| ConversationsHow many conversations you can have on your chat each month | 100 | 500 | 2000 | 10000 |
| Personnalisation Make Sugester live chat your own! Take advantage of our extensive customization options to create a consistent experience across your website. | none | basic | advanced | total |
| Vue du site en directSugester is more then just a live chat. You can also have a live view of what the visitors on your website are doing, including what page they are on. | limited | basic | detailed | very detailed |
| Widget intégréOur chat can be easily embedded in your website - just paste a short snippet of code and start chatting right away! |  |
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| Multiples langues Our live chat app is available in English, Spanish, German and Polish. We can also give you access to our translation interface if you need another language - just contact us at info@sugester.com. | - | |
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| Sessions persistantes Maintain continuity of conversations across multiple sessions and long periods of time. Returning visitors will be identified and you will be able to see the content of your previous exchanges. | - | |
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| Consultation des visiteurs If your visitor has an entry in your customer database, its contents will automatically pulled up. This way you always know exactly who you're talking to and can act accordingly. | - | |
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| Archive facile à parcourir All chat conversations are saved on your Sugester account. You can easily use them for training, reference or any other purpose you can think of. | |
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| Notifications visuelles et audioQuick responses are the key to customer satisfaction. Sugester will notify you with both a sound and a visual reminder in your browser tab every time a new message appears. | |
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| Messages hors ligneProviding 24/7 support is not always an option. This is why Sugester live chat makes it easy for your visitors to leave you messages even when you're offline. You can reply either by e-mail or in the chat window (assuming they return). | - | |
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| Support technique en ligneAlthough our app is very easy to use, occasional issues are unavoidable. To guarantee you the best experience possible, our agents are happy to answer all your questions by chat and email. | |
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| Accès à la base de connaissanceOur knowledge base is an up-to-date, constantly maintained and complete resource about any and all topics related to Sugester. And it's free! | |
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| Aperçu des réponses en temps réel*Our chat allows you to see whether your visitor is typing - and what. This makes conversations smoother and more personal.
*Available starting 12/2015. |
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| Heures ouvrablesFew businesses work around the clock. Sugester's live chat lets you set your business hours - the chat will be visible only during this time. This helps avoid customer frustration due to unanswered chats. | - | |
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| Formulaire pré-chatIt's nice knowing who you're talking to. Sugester's pre-chat form allows you to ask your visitors to provide some information (e.g. their name, email or issue) before connecting with an operator. | |
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| Marque blancheDon't want your visitors to know that you're using a third-party solution? Just take advantage of our whitelabel option and remove Sugester's branding with just a few clicks. | - | - | |
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