Des Tarifs Transparents, Sans engagement

Inscrivez-vous et bénéficiez de 30 jours d'Essai Gratuit sans engagement, sans carte de crédit : une adresse email suffit ! 

Chaque formule inclut tous les Modules du logiciel et l'Assistance Gratuite. 

TPE

Basique(TPE)

9€ HT / mois / utilisateur


Gestion des Contacts / CRM
Gestion des Emails
Module Support Clients
Module Tchat en ligne

Module Tél VoIP
Campagne Marketing
Base i
interesy
projekty
zadania
newsletter
formularze
baza wiedzy
feedback
rejestracja czasu pracy
pliki
raporty
do 5 użytkowników
do 10 skrzynek pocztowych
wsparcie e-mailowe i baza wiedzy



Essayer
PME

Pro (PME)

19€ HT / mois / utilisateur


CRM
Poczta e-mail
Helpdesk
Live Chat
E-mail marketing
VoIP
Marketing Automation
klienci
interesy
projekty
zadania
newsletter
formularze
baza wiedzy
feedback
rejestracja czasu pracy
pliki
raporty
bez limitu użytkowników
do 30 skrzynek pocztowych
makra
szablony dokumentów i umów
dowolna konfiguracja uprawnień
możliwość rozbudowy sytemu
własna domena
wsparcie e-mailowe, na czacie i baza wiedzy



Essayer
Grand Compte

Max

39€ HT / mois / utilisateur


CRM
Poczta e-mail
Helpdesk
Live Chat
E-mail marketing
VoIP
Marketing Automation
Faktury
Magazyn
POS
Płatności online / autopłatności
klienci
interesy
projekty
zadania
newsletter
formularze
baza wiedzy
feedback
rejestracja czasu pracy
pliki
raporty
bez limitu użytkowników
bez limitu skrzynek pocztowych
makra
szablony dokumentów i umów
dowolna konfiguracja uprawnień
możliwość rozbudowy sytemu
własna domena + SSL
premium hosting
wsparcie e-mailowe, na czacie i baza wiedzy



S'inscrire
 

Nous proposons également une formule gratuite MICRO (incluant 3 utilisateurs, 100 contacts, et 100emails/mois maximum) Opter pour la formule MICRO


La formule Max donne droit à un accompagnement personnalisé : configuration de votre compte, création des accès & droits des utilisateurs, création de modèles de documents, et l'installation éventuelle du logiciel sur votre propre serveur wdrożenie
 

Consulter le tableau détaillé des tarifs ↓
 

Basique


Essayer

Pro


Essayer

Max


Essayer
Tarifs 19.00 € HT/ mois / utilisateur 29.00 € HT / mois / utilisateur 39.00 € / mois / utilisateur
Utilisateurs  5 illimité illimité
Emails mensuels envoyés 1 000 / utilisateur 5 000 / utilisateur 10 000 / utilisateur
Limite des listes de clients/emails 1 000 20 000 100 000
Adresses email 10 30 illimité
SMTP illimité illimité illimité
Projets 10 30 illimité
Tchats 1 5 illimité
Conversations par Tchat 5000 10000 illimité
Tâches / mois 10000 30000 illimité
Espace de stockage (GB) 5 / utilisateur 10 / utilisateur 30
/ utilisateur
Personnalisation pour les besoins des clients - - 1
/ utilisateur
Configuration des roles personnalisés - illimité illimité
Modèles de documents - illimité illimité
 

Pro


Essayer

Max


Essayer

enterprise


Essayer

Tous les modules sont disponibles dans toutes les formules, même en période d'essai
Testez Sans engagement !

 
Comparaison détaillée ↓
OperatorsHow many people can be answering chats 3 3 5 10
DomainsHow many domains you can use Sugester live chat under 1 1 3 10
WidgetsHow many widgets (with unique tokens) can be associated with your account 1 1 3 5
ConversationsHow many customers you can serve on your chat each month 100 500 2000 10000
Embeddable widgetOur chat can be easily embedded in your website - just paste a short snippet of code and start chatting right away! tak tak tak tak
Customization Make Sugester live chat your own! Take advantage of our extensive customization options to create a consistent experience across your website. none basic advanced total
Live site viewSugester is more then just a live chat. You can also have a live view of what the visitors on your website are doing, including what page they are on. limited basic detailed very detailed
Multiple languages Our live chat app is available in English, Spanish, German and Polish. We can also give you access to our translation interface if you need another language - just contact us at info@sugester.com. - tak tak tak
Persistent sessions Maintain continuity of conversations across multiple sessions and long periods of time. Returning visitors will be identified and you will be able to see the content of your previous exchanges. - tak tak tak
Visitor lookup If your visitor has an entry in your customer database, its contents will automatically pulled up. This way you always know exactly who you're talking to and can act accordingly. - tak tak tak
Searchable archive All chat conversations are saved on your Sugester account. You can easily use them for training, reference or any other purpose you can think of. tak tak tak tak
Visual & audio notifications Quick responses are the key to customer satisfaction. Sugester will notify you with both a sound and a visual reminder in your browser tab every time a new message appears. tak tak tak tak
Offline messagesProviding 24/7 support is not always an option. This is why Sugester live chat makes it easy for your visitors to leave you messages even when you're offline. You can reply either by e-mail or in the chat window (assuming they return). - tak tak tak
Online tech supportAlthough our app is very easy to use, occasional issues are unavoidable. To guarantee you the best experience possible, our agents are happy to answer all your questions by chat and email. tak tak tak tak
Knowledge base accessOur knowledge base is an up-to-date, constantly maintained and complete resource about any and all topics related to Sugester. And it's free! tak tak tak tak
Real-time typing preview*Our chat allows you to see whether your visitor is typing - and what. This makes conversations smoother and more personal.

*Available starting 12/2015.
- tak tak tak
Business hoursFew businesses work around the clock. Sugester's live chat lets you set your business hours - the chat will be visible only during this time. This helps avoid customer frustration due to unanswered chats. - tak tak tak
Pre-chat formIt's nice knowing who you're talking to. Sugester's pre-chat form allows you to ask your visitors to provide some information (e.g. their name, email or issue) before connecting with an operator. tak tak tak tak
WhitelabelDon't want your visitors to know that you're using a third-party solution? Just take advantage of our whitelabel option and remove Sugester's branding with just a few clicks. - - tak tak


Nos produits



livechat

Chat en direct

Ajoutez une fenêtre de chat à votre site

S’inscrire en savoir plus
helpdesk-email

Helpdesk + Email

Résoudre les tickets en un temps record

S’inscrire en savoir plus
crm

CRM

Gérez vos leads et votre relation client

S’inscrire en savoir plus
zarzadzanie-zadaniami

Gestion de projets

Gérez les tâches et projets dans votre équipe/p> S’inscrire en savoir plus

knowledge-base

Base de connaissance

Construisez une FAQ en libre service pour votre entreprise

S’inscrire en savoir plus
feedback-forum

Forum de retours

Obtenez instantanément des retours
et construisez une communauté autour de votre produit

S’inscrire en savoir plus
Fatal error

Comparer les formules

Utilisateurs How many people can use your account at the same time 3 3 5 10
ClientsHow many entries you can have in your client database 100 1000 20000 50000
Espace de stockageHow much cloud storage is available on your Sugester account 1 GB 5 GB 20 GB 50 GB
Import/exportThe ability to upload and download data to and from your Sugester account tak tak tak tak
Domaine propreMake your CRM account available from a custom web address, such as crm.mycompany.com - - tak tak
Personnalisation Change Sugester's look and feel to better suit your preferences - - - tak
Intégration des emailsThere's no need to use separate apps for customer relationship management and email. Setup Sugester to send and receive email from your business mailbox and streamline your daily workflow! tak tak tak tak
Gestion des tâchesInvite your co-workers to Sugester to make teamwork easier than ever. Assign tasks, plan projects and more - all from the same, simple interface. tak tak tak tak
Gestion des projets Project management is the hottest new craze in business - and a useful tool for professionals. Sugester gives you a project management solution the way it should be - simple, snappy and intuitive. tak tak tak tak
Modèles de projet Some 'projects' (collections of tasks) have a way of repeating themselves. Just click on 'Create similar' to duplicate an existing project and create a new one with similar parameters. tak tak tak tak
Suivi du temps It's always a good idea to know here your time is going. With Sugester you can either track your time automatically, or manually add timesheet entries - it's all up to you. tak tak tak tak
Reporting Information is useless until you organize it in a coherent way. Sugester's built-in reporting makes sense of all kinds of data - timesheet reports, activity logs and more - and gives you useful insights into the life of your business. tak tak tak tak
Niveaux d'accès Not all team members can and should see all data. Sugester makes managing access levels easy by giving the account owner the ability to granularly manage user privileges. tak tak tak tak
Diagrammes entonnoir Funnel charts are an all-time favorite among salesmen. They're an easy way to visualize your sales funnel - from collecting leads to closing on deals. tak tak tak tak
Gestion des contrats Every deal has its own life cycle - from lead collection, through making contact, to closing a purchase. Sugester makes tracking these easy and convenient. tak tak tak tak
Intégration avec VosFactures.fr*Integrating your CRM with an e-invoicing solution is a convenience you'll fall in love with. Sugester's client database can by synced with your Invoiceocean and Bitfactura accounts, so you can seamlessly track your deals - from first contact to sale.

*Requires an Invoiceocan/Bitfactura/Fakturownia acccount
tak tak tak tak
Intégration du chat en direct*Keeping all your conversations with any given customer in a single place is a great way to make your work life simpler. Sugester CRM is integrated with our live chat app, so you can have real-time conversations with your users without even switching tabs.

*Requires the chat module to be enabled
tak tak tak tak
Enregistrement des activités Keeping a keen eye on your business is a key part of being a successful entrepreneur. Sugester lets you log and browse any and all activities that take place on your account. tak tak tak tak
Notation des réponses Effective communication is probably the best way of keeping your customers happy. The best way of making sure that you're actually communicating effectively is asking - just append a single-question survey to your emails to find out if your customers actually like your emails. tak tak tak tak
Profils employé Employee profiles are where you can store the most important information about your team members in an accessible way. They can also be used to automatically generate email footers using our Handlebars variables. tak tak tak tak
Restriction d'IP Keep your internal data safe by setting IP restrictions - this way only people physically present in your office will be able to access your account. - tak tak tak
Fiches clientClient sheets are the best way to learn about your clients at a glance - they contain all necessary information, from names to photos, deals and meeting notes. tak tak tak tak
Historique des conversationsYou can browse your entire contact history - live chats, emails and meeting notes - with just one click! tak tak tak tak
Segmentation clientNeed to sort your clients into groups, or limit access to some part of your client database? Setting up segmentation within your client database takes just a few clicks. tak tak tak tak
Champs/colonnes personnalisésAlthough we do our best to anticipate all your needs, there is no way we can think about everything. This is why you can easily add your own fields (columns) to our CRM - just like in your favorite spreadsheet software. - tak tak tak
Colonnes personnalisablesDrag and drop columns to reorder them, or go into a menu to hide the ones you don't need. tak tak tak tak
UtilisateursHow many co-workers can use your Sugester account at the same time. 3 3 5 10
Boites mailHow many mailboxes you can send and receive email from using Sugester 3 5 20 50
Gestion d'équipesRun projects, delegate tasks and track progress without leaving the browser! Sugester's task and project management capabilities make working in teams more pleasant and efficient than ever. tak tak tak tak
Domaines d'email propresNo need to change email addresses and create unncessary confusion - Sugester allows you to keep on using your existing mailboxes. - tak tak tak
PersonnalisationWe know that every company is different - there is no one-size-fits-all solution. This is why we made Sugester deeply customizable - you can easily adjust many aspects of our app to best fit your individual needs. - - - tak
Pieds de page d'email dynamiques This feature enables you to use contextual data from your employee profile to generate personalized email footers based on a shared template. tak tak tak tak
Pieds de page multiples Every mailbox in Sugester can have a separate, personalized footer. Footers can be designed using HTML, inline CSS and our Handlebars variables. tak tak tak tak
Réponses préconçues Some customer questions have a way of repeating themselves. Save valuable time and never type the same answer twice again - just select a canned reponse from your list and fire off an email in seconds. tak tak tak tak
Queue d'emails If your company gives out shared email addresses (such as help@mycompany.com), then you know that managing them can be a pain. Sugester lets you manage your shared email queue easily, and warns you in case more than one person is attempting to answer the same message. tak tak tak tak
Partage d'adresse Sugester makes sharing addresses and using multiple outgoing addresses easy. No need to log in to a different account every time you want to choose a different e-mail address - just select the one you want from a drop-down list in the 'To' field. tak tak tak tak
Répondeur automatique You can set up an autoresponder for every mailbox configured to work with Sugester. The automatic replies can be dynamically adapted using our Handlebars variables. tak tak tak tak
Assignation des emails Sugester lets you transfer emails to other team members - this way they appear in their mailboxes without creating a messy forwarding chain. tak tak tak tak
Suivi du temps de réponse Make sure that business email gets answered in a timely manner - Sugester tracks the time it takes team members to reply to incoming email. tak tak tak tak
Repousser les emails Some emails do not warrant an immediate reply, but shouldn't be deleted. Just postpone them by a day or week - they'll pop back into your inbox at the right time. tak tak tak tak
Filtrage des emails Automatic filters let you perform complex actions without doing anything - just setup a filter and let it run. tak tak tak tak
Priorités des emails Some emails are more important than others - assign them priorities so you always know which ones need your immediate attention, and which ones can wait. tak tak tak tak
Micro mailing A better way to BCC: all your recipients will see their (and their only) email address in the 'To' field. tak tak tak tak
Commentaires internes Avoid email mishaps by choosing 'Internal comment - do not send' in the 'To' field. Your coworkers will see your note without the risk of saying something inappropriate to your customers. tak tak tak tak
Liens partageables You can generate a shareable link to every email stored in Sugester - a convenient way to show something to people without forwarding emails or inviting them to your account. tak tak tak tak
Vue de la source Take a peek at your emails' headers and HTML structure. tak tak tak tak
Suivi des livraisons Never worry about 'undelivered emails' again - Sugester lets you track your emails throughout the delivery process. tak tak tak tak
Notation des emails Make sure that your customers are happy with your email support by appending a short, single-question survey to every outgoing helpdesk email. tak tak tak tak
Gestion des tâches Create, edit, assign and manage tasks across your team. tak tak tak tak
Départements/entreprises multiples A convenient way to minimize cross-department noise while maintaining the convience of having all your team members on the same Sugester account. tak tak tak tak
Feuilles de temps Timesheets are useful for billing and payroll; they can be based either on user-reported data or automated activity logging in Sugester. tak tak tak tak
Enregistrement des activités Sugester can log all activities performed within your account - a great resource to build reports, measure productivity and more. tak tak tak tak
Recherche avancée Search and sort your emails and tasks using such criteria as person assigned, date, priority, department and status, as well as natural language queries. tak tak tak tak
Détection des collisions Operators (agents) receive a a warning when another person is looking at the same email as them - a great way to avoid doing the same work twice. tak tak tak tak
Utilisateurs How many team members can use your account at the same time 3 3 5 10
ProjetsHow many projects you can create per month 3 5 30 tak
TâchesHow many tasks you can create per month 100 1000 10000 30000
Espace de stockageHow much cloud storage space is available on your Sugester account 1 GB 5 GB 20 GB 50 GB
Personnalisation Different subscription plans allow differing levels of customization. - - - tak
Intégration des emailsSugester can be easily integrated with your existing mailboxes - this way you can send and receive messages straight from your Sugester account, as well as take advantage of our advanced co-working features. tak tak tak tak
Gestion des tâchesInvite your co-workers to Sugester and boost your team's productivity. Our extensive task management suite is a boon for 'regular' employees and supervisors alike. tak tak tak tak
Notifications mobile No need to install a dedicated Sugester app on your mobile devices - our push notifications only require you to have an up-to-date version of Google's Chrome browser. tak tak tak tak
Modèles de projet No need to manually create the same tasks and projects over and over again - just do it once and create duplicates with a single click of the mouse. tak tak tak tak
Suivi du temps Knowing how long things take makes budgeting your limited time easier. Sugester allows you to either use a classic timer, or get insights based on automatic data collection within the app. tak tak tak tak
Reporting Unstructured information is just noise - it starts making sense only when it's shaped into something intelligible. Sugester's built-in reporting does just that - we whip your data into shape so you can actually benefit from it. tak tak tak tak
Chat en groupe* Limit the number of apps you depend on by taking advantage of our built-in group chat feature.
*Requires enabling the chat module.
tak* tak* tak* tak*
Intégration de VosFactures.frKeep your client database synced between your invoicing app and your CRM thanks to this convenient integration. Sugester is compatible with InvoiceOcean, BitFactura, VosFactures and Fakturownia. tak tak tak tak
Intégration du chat en directEmbed a live chat on your comapny's website to increase customer engagement and provide better support. tak tak tak tak
Tâches récurrentes Some tasks need to be performed regularly. Whether it's comapny car maintenance or weekly sales reporting - just set up a recurring task to never forget about your routine duties again. tak tak tak tak
Hiérarchie des projets Sugester's project management tools make it easy to reflect even very complicated workflows and structures, such as projects made up of multiple sub-projects. tak tak tak tak
Priorisation des tâches Some tasks are urgent, others - less so. Choose one of five priority levels for each tasks to always know which ones need to be completed first, and which ones can wait. tak tak tak tak
Estimation de temps Every task description can include an estimated completion time. This makes planning your work day and measuring productivity easier than ever. tak tak tak tak
Repousser les tâches Move tasks to the next day, week or month without deleting them. tak tak tak tak
Pièces jointes Easily attach files to new tasks. Attachments can be any files smaller than 10 MB. tak tak tak tak
Barre de progression Easily track your projects' progress thanks to this intuitive feature. tak tak tak tak
Chronomètre Find out exactly how long it takes you to perform a specific task using our timer. tak tak tak tak
Feuilles de temps Quickly build itemized timesheets to be used for payroll, billing or other purposes. tak tak tak tak
UtilisateursHow many team people can edit your knowledge base 3 3 5 10
Bases de connaissanceHow many knowledge bases you can have on your account. 1 5 20 50
Espace de stockage How much space you get for images, attachments and other files. 1 GB 5 GB 20 GB 100 GB
Intégration FacebookFacebook integration allows users to vote, comment and view your knowledge base without creating a new login and password. - login only login + comments login + comments
Domaine personnaliséOnly paid accounts can display their knowledge bases under custom URLs (e.g. kb.mycompany.com instead of mycompany.sugester.com/kb). - tak tak tak
HTML & CSS personnalisés Writing your own HTML & CSS allows you to heavily customize the look and feel of your knowledge base. - limited advanced advanced
Support de connexion SSOSSO login allows users to login to Sugester using third-party credentials (e.g. their password and login from your company's internal portal) without revealing them to us. - - - tak
SSL personnaliséThis feature allows you to sign your knowledge base with a custom SSL certificate to promote information security. - - - tak
Catégories Categories are a natural way of organizing content within your knowledge base. tak tak tak tak
Recherche en direct Live search improves content discovery and user satisfaction by displaying suggested search results while you're still typing your query. tak tak tak tak
Bases de données privées Some knowledge bases are for select eyes only - set them to 'private' to easily restrict access to certain user groups. tak tak tak tak
Catégories privées You can hide entire post categories from select groups of users thanks to this simple feature. tak tak tak tak
Messages privés Single posts can be hidden from select groups of users by ticking a single checkbox. tak tak tak tak
Pièces jointes des messages Attach example files or other documents to your knowledge base posts. Attachments can be all files smaller than 10 MB. - tak tak tak
Marque blanche Maintain a consistent brand identity across your websites by removing all Sugester branding from your knowledge base. - - tak tak
Notifications par email Receive notifications about new contributions, votes and comments on your knowledge base entries. tak tak tak tak
API Take advantage of our API to integrate third-party services with your knowledge base. tak tak tak tak
Exportation de contenu Export your knowledge base contents as an XLS file for backup, version control or other purposes. tak tak tak tak
Google Analytics Easily integrate Google Analytics into your knowledge base to gain insights into your users' behavior. tak tak tak tak
Restrictions d'IP Improve information security by limitng knowledge base access to certain IP ranges. - - tak tak
Multiples langues Easily maintain knowledge bases in multiple languages - we have translated our interface to Polish, Spanish, German, French and Dutch. You can also submit your own translations. - tak tak tak
CMS intuitif Easily create well-formated entries using our graphical CMS - the interface is instantly familiar if you have ever used a graphical text editor such as Microsoft Word, OpenOffice Write, Google Docs or similar. tak tak tak tak
Transfert illimité There is no limit on how many people can visit your knowledge base. tak tak tak tak
UtilisateursHow many team mebers can use your Sugester account. 3 3 10 10
ForumsHow many forums you can maange from your account. 1 5 20 50
Intégration FacebookFacebook integration allows forum visitors to login, vote and comment using their Facebook accounts - no need to create new credentials. - login only login + voting login + voting
+ comments
Domaine personnaliséPlans with this feature allow you to set a custom URL for your forum - for example myforum.company.com instead of company.sugester.com/myforum. - tak tak tak
HTML & CSS personnalisés Using your own HTML and CSS code is the best way of customizing the look and feel of your forum. - basic tak tak
Support de connexion SSOThis feature allows users to login to your forum using third party credentials, such as their corporate intranet username and password, without ever showing these credentials to Sugester's servers. - - - tak
SSL personnaliséSecure your forum and get the green padlock icon next to its URL by installing a custom SSL certificate. - - - tak
Widget intégré Get a short snippet of code and paste it into your website's source - a helpfeul feedback widget will appear on the page. tak tak tak tak
Statuts Show users that you're working on their submissions by changing their statuses. Example statuses could be 'accepted', 'rejected', 'solved', 'in progress' and so on. tak tak tak tak
Catégories Categories help bring order to your forum. tak tak tak tak
Recherche en direct Live search means that suggested search results are displayed as soon as the user starts typing into the search box, rather than after they have submitted their complete query. tak tak tak tak
Gamification Encourage your users to contribute useful content by giving them points, ranks and titles. tak tak tak tak
Forums privés Private forums are the perfect venue for conversations which are, well, private. tak tak tak tak
Catégories privées Create a private category to make a part of your forum available only to select users. - tak tak tak
Messages privés Mark posts as private to conceal them from certain users. tak tak tak tak
Commentaires surlignés Highlight comments that you think are especially valuable to the community. - tak tak tak
Messages surlignés Highlight posts to make sure all users see important news and announcements. tak tak tak tak
Votes pour les soumissions Let forum users vote on submissions to find out what they think is important. tak tak tak tak
Exécution des CGU Require users to agree to your terms of service before they can start using your forum. - tak tak tak
Fusion des messages en doublon Avoid clutter by merging posts which contain duplicate content. - - tak tak
Bloquage d'utilisateurs Rid your forum of spammers, trolls and other undersirables. - - tak tak
Pièces jointes des messages All posts can contain attachments. All files smaller than 10 MB can be attachments. - tak tak tak
Vérification avant publicationEnable this option if you want all new submissions to be reviewed by a team member before they are published. tak tak tak tak
Base de données client séparée Collects your new users' credentials in a separate database. Contact us at info@sugester.com to enable this feature. - - - tak
Marque blanche Maintain a consistent brand identity across your web properties by removing all Sugester branding from your forum. - - tak tak
Notifications par emailSend and receive notifications about any and all events on your forum, such as new votes, comments and posts. tak tak tak tak
Mailing de masse Connect with your forum's community by email. - tak tak tak
API Integrate your Sugester feedback forum with third-party apps. tak tak tak tak
Exportation du contenu Export the contents of your forum as an XLS file for backup, analysis or any other purpose. tak tak tak tak
Google Analytics Plug Google Analytics into your forum to get deep insights into your visitor's behavior. Requires a Google analytics account. tak tak tak tak
Restriction d'IP Restrict access to your forum by blacklisting or whitelisting certain IP ranges. - - tak tak
Nos Formules :

Basique

Essayer

Pro

Essayer

Max

Essayer

Vous n'êtes pas sûr de la formule à choisir ?
Commencez votre période d'essai maintenant et décidez plus tard !

Inscrivez-vous gratuitement