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| Operateurs How many co-workers can use your Sugester account at the same time. | 3 | 3 | 10 | 30 |
| Boites mail sychroniséesHow many mailboxes you can send and receive email from using Sugester | 3 | 5 | 10 | 30 |
| Gestion des équipesRun projects, delegate tasks and track progress without leaving the browser! Sugester's task and project management capabilities make working in teams more pleasant and efficient than ever. | limited | basic | advanced | advanced |
| Propre domaine d'emailNo need to change email addresses and create unncessary confusion - Sugester allows you to keep on using your existing mailboxes. | limited |  |
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| Personnalisation We know that every company is different - there is no one-size-fits-all solution. This is why we made Sugester deeply customizable - you can easily adjust many aspects of our app to best fit your individual needs. | none | basic | advanced | total |
| Pieds de page d'email dynamiques This feature enables you to use contextual data from your employee profile to generate personalized email footers based on a shared template. | |
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| Pieds de page multiples Every mailbox in Sugester can have a separate, personalized footer. Footers can be designed using HTML, inline CSS and our Handlebars variables. | |
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| Réponses préconcues Some customer questions have a way of repeating themselves. Save valuable time and never type the same answer twice again - just select a canned reponse from your list and fire off an email in seconds. | |
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| Queue d'emails If your company gives out shared email addresses (such as help@mycompany.com), then you know that managing them can be a pain. Sugester lets you manage your shared email queue easily, and warns you in case more than one person is attempting to answer the same message. | |
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| Partage d'adresses Sugester makes sharing addresses and using multiple outgoing addresses easy. No need to log in to a different account every time you want to choose a different e-mail address - just select the one you want from a drop-down list in the 'To' field. | |
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| Répondeur automatique You can set up an autoresponder for every mailbox configured to work with Sugester. The automatic replies can be dynamically adapted using our Handlebars variables. | |
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| Emails assignésSugester lets you transfer emails to other team members - this way they appear in their mailboxes without creating a messy forwarding chain. | |
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| Suivi du temps de réponseMake sure that business email gets answered in a timely manner - Sugester tracks the time it takes team members to reply to incoming email. | |
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| Repousser emails Some emails do not warrant an immediate reply, but shouldn't be deleted. Just postpone them by a day or week - they'll pop back into your inbox at the right time. | |
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| Filtres pour emails Automatic filters let you perform complex actions without doing anything - just setup a filter and let it run. | |
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| Priorités des emails Some emails are more important than others - assign them priorities so you always know which ones need your immediate attention, and which ones can wait. | |
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| Micro-mailing A better way to BCC: all your recipients will see their (and their only) email address in the 'To' field. | |
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| Commentaires internes Avoid email mishaps by choosing 'Internal comment - do not send' in the 'To' field. Your coworkers will see your note without the risk of saying something inappropriate to your customers. | |
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| Liens partageables You can generate a shareable link to every email stored in Sugester - a convenient way to show something to people without forwarding emails or inviting them to your account. | |
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| Voir la source Take a peek at your emails' headers and HTML structure. | |
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| Suivi des livraisons Never worry about 'undelivered emails' again - Sugester lets you track your emails throughout the delivery process. | |
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| Notation des emails Make sure that your customers are happy with your email support by appending a short, single-question survey to every outgoing helpdesk email. | |
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| Gestion des tâches Create, edit, assign and manage tasks across your team. | |
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| Départements ou entreprises multiples A convenient way to minimize cross-department noise while maintaining the convience of having all your team members on the same Sugester account. | |
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| Feuilles de temps Timesheets are useful for billing and payroll; they can be based either on user-reported data or automated activity logging in Sugester. | |
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| Enregistrement des activités Sugester can log all activities performed within your account - a great resource to build reports, measure productivity and more. | |
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| Recherche avancée Search and sort your emails and tasks using such criteria as person assigned, date, priority, department and status, as well as natural language queries. | |
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| Détection des collisions Operators (agents) receive a a warning when another person is looking at the same email as them - a great way to avoid doing the same work twice. | |
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