Helpdesk
Customer support ticketing system
Meta integration - Facebook Messenger, Instagram, and comments
Once the integration is enabled, customer messages sent through Facebook Messenger and Instagram DM automatically appear in the Helpdesk as tickets. A...
AI Assistance in Helpdesk Configuration
AI Button on the Desk Page On the desk details page (e.g., /helpdesk/desks/9), an AI button is available in the toolbar next to the “Back” and “Test...
Automatic AI Responses in the Helpdesk Widget
How AI Works in the Widget When AI is enabled on the desk, the helpdesk widget automatically analyzes customer inquiries before sending them to the s...
Helpdesk Settings
How to enable the Helpdesk module? The Helpdesk module is not active by default. To enable it: Go to Settings → Modules Find the Helpdesk...
Configuring AI for User Support
What Is AI in Helpdesk The AI module in Helpdesk allows automatically answering customer questions before they reach the support team. The system use...
Tags in Helpdesk Tickets
Tags in Helpdesk Tickets Helpdesk tickets can have assigned tags — colored labels that make categorization and searching of inquiries easier. Config...
Ticket Analysis for the Knowledge Base
What It’s About Resolved tickets can automatically go into analysis — an operator reviews them and decides whether to add them to the knowledge base....
Support Widget
Widget for Clients The Support Widget is a JavaScript component that you embed on your website. It allows clients to submit tickets and track their s...
Desk
Desks A desk is a separate customer support line. Each desk functions as an independent ticket inbox with its own settings, categories, and numbering...
Ticket Management
Tickets Tickets are the core element of the Helpdesk module. Each customer inquiry enters the system as a ticket with a unique number that can be tra...
Categories
Ticket Categories Categories allow you to classify tickets within a desk. Customers can select a category when creating a ticket through the widget, ...