Desks
A desk is a separate customer support line. Each desk functions as an independent ticket inbox with its own settings, categories, and numbering.
When to Use Multiple Desks
- Different products — a separate desk for each product/service
- Different teams — e.g., a desk for technical support and another for sales
- Different languages — a Polish desk and an English desk
- Different customers — e.g., a desk for premium customers and standard ones
Desk Configuration
Basic Settings
- Name — displayed in the widget and panel
- Description — additional text below the name
- Color — brand color visible in the widget
- Active — whether the desk accepts new tickets
- Language — language of communication with the customer
Ticket Numbering
Each desk has its own numbering pattern — e.g., #T-001, #SUP-2026-001. Numbers are unique within the desk.
Mailbox
A desk can be linked to an email mailbox. This allows the system to automatically send notifications to customers:
- After a ticket is created
- After a comment is added by the team
Email templates (subject and body) are configured directly in the desk settings.
Attachments
You can enable or disable the ability for customers to add attachments in the widget.
Security
Each desk has a secret key used for HMAC signature verification in the widget. It can be regenerated if needed.
Help Content
Informational text displayed above the form in the widget — e.g., instructions on how to describe the problem.
Widget Code
The desk settings provide ready-to-use JavaScript code for embedding the widget on the customer’s page.
Statistics
Each desk shows counters for:
- All tickets
- Open tickets
- Unassigned tickets