AI in Intum
AI is not a separate program next to Intum - it sits in the editors, in the team inbox, in the knowledge base and in the tasks. We will show you how to use it day to day.
What you get
In the editor
One click and AI fixes the spelling, improves the style or writes the text from scratch. Built straight into the Intum editors - no switching to outside tools.
Spell check
AI fixes spelling and grammar without changing what the text means.
Style improvement
A light touch on readability and tone - the text simply reads better.
Creative AI
Describe what you need and AI writes the text for you.
On your data
Connect a knowledge base, a mailbox, the helpdesk or project documentation - AI searches them and answers questions from your customers or your people. RAG (Retrieval Augmented Generation) keeps the answers grounded in real data rather than guesswork.
In the background
AI agents work in the background: they create tasks and knowledge base articles, handle helpdesk tickets, edit forms and generate documents. You define the prompt - the rest happens on its own.
No lock-in
Intum integrates with three leading AI providers. For every process you pick the model that fits - fast and cheap for simple work, powerful for demanding analysis.
OpenAI
GPT-5, GPT-4o, o1
Anthropic Claude
Opus, Sonnet, Haiku
Google Gemini
Flash, Pro
Shaped to your processes
Every organisation can define its own prompts at account, team or department level. AI then behaves the way you need it to - it knows your language, your procedures and your business context. Over 40 ready prompts to start with, and you can add as many as you like.
Agents at work
An agent takes a ticket from the queue, looks for the answer in your knowledge base and either replies or creates a task and hands the case to a person. It all shows on the same board as the team work.
Training
We run the training on your account and your data, not on slides full of examples. The scope follows what your team actually does.
How to use the AI Button
Spell check, style and text generation in the Intum editors.
Building knowledge bases with AI
Connecting data sources and setting up the RAG assistant.
Configuring AI agents
Automating tickets, tasks and documents.
Writing prompts that work
Creating and tuning prompts for your own processes.
Choosing the AI model
When GPT, when Claude, when Gemini - a practical comparison.
Fitting AI into team work
Connecting AI with the CRM, helpdesk, forms and knowledge bases.
Write to us - we will match the scope of the training to how your team works and what it uses every day.
Book a training session